FAQ

Q1: What are your main products? 

A: Our main products are the Prepress 4up and 8up Online/Offline Thermal CTP, CTCP, VLF CTP, Flexo CTP, Processor, Offset Plates, Offset Inks, Offset printing blankets, Postpress Packing equipment and so on.

You can get the equipment and consumables all in one and no worry about the after-sales service from our company.



Q2: Where is your factory? 

A: Our CTP Processor machine factory is in Shanghai, you are warmly welcomed to visit our factory!



Q3: How long is the lead time?

A: The lead time is normally 30 days. We can accelerate for emergency cases.



Q4: Is there any certification for your machine?

A: Yes, all our machines have been certified by SGS and CE.



Q5: How long is the warranty period?

A: One year warranty(For machine parts, we have one year guarantee. For motor, three months guarantee. For spare parts touching with ink, such as ink sat, ink pump, printhead, we have no guarantee. It's all the same in the market.)



Q6: What is your normal Payment term?

A: Normally, 30% deposit, 70% before shipping, or LC at sight.



Q7: What about the installation and after-sales technician support?

A: Our engineer can go to help the installation and provide the necessary training. The buyer should take the round air plane tickets and service charge and the local accommodation cost. Any problems or questions, we will be at your disposal 7x24 hours.

Among our large amount of CTP installations worldwide, there are also many end users (printers) who have purchased the CTP products from EcooGraphix China directly and EcooGraphix technical service team support these installations remotely with regular onsite visits. These end users Printers all run the CTP systems with full satisfaction due to our robust quality, seamless remote service, thorough training and maintanence. If you are a printer who is considering purchasing directly from EcooGraphix China, there is no hasle on installations, training and after sales service. We guarantee your satisfaction.